Patient Perception of Care

There is no modality quite as unique as that of PHPs or IOPs, and many instruments utilized today include measurement tools which are too broad or perhaps too outdated for the PHP/IOP modality.

The AABH Patient Perception of Care Survey measures the patient’s impression of relevant and personal experiences in the areas of performance– such as ease of admission, confidence in staff and treatment teams, and the comfort of the treatment environment.

The survey also addresses key dimensions of recovery. Notable examples include topics measuring the patient’s feeling of hopefulness, or the importance of group interventions. Most available instruments do not encompass this increasingly important and sensitive domain.

We are pleased to offer the only AABH-sanctioned patient satisfaction survey designed specifically for AABH members and their Partial Hospitalization and Intensive Outpatient Programs, including national PHP/IOP norms. This new solution, offered through a collaboration with the Spectrum of Statistics (SOS), is a very affordable patient satisfaction measurement system.

Data Submission

Completed surveys are sent to the Spectrum of Statistics, AABH’s operations partner for data gathering, analysis and reporting. Surveys caneither be batch mailed or faxed to SOS. Up to125 completed instruments per program may be submitted each reporting period.

Benchmarking Reports

Reports are generated four times per year, and provide average ratings for each item, with percentage breakouts of each response choice (e.g. excellent).Your program’s average item scores are benchmarked against national norms.

Subscription Fees & Eligibility

The annual 12-month subscription fee is $425 for AABH members and $750 for non-members.

• The subscription covers up to three programs. Additional programs within your organization are billed at $125 each for members and $250 for non-members.

• The subscription includes four Survey Reports for January through March, April through June, July through September and October through December.

Survey Details

The one-page AABH Patient Perception of Care Survey contains twelve common items for all participants and three blank spaces for add-on questions– which can be individually tailored to the needs of each participating facility.

The survey can be completed by most patients in 5 minutes or less, and is structured for adult or adolescent populations.

A 5-point response scale (excellent, very good, good, fair, and poor) is employed, and measures the following dimensions:

• Comfort of the Facility
• Ease of the Admission Process
• Helpfulness of the Staff
• Value of Group Interventions
• Active Role in the Treatment Process
• Perceived Impact on Life Activities
• Perceived Impact on Hopefulness
• Feelings of Safety Outside the Program
• Effectiveness of the Prescribing Professional
• Program Impact on Recovery
• Preparedness for Discharge
• Overall Satisfaction
• Specific questions relating to your particular program or facility